Shipping and returns
Delivery
All NONNA orders are carefully prepared in our workshops in Switzerland.
Orders are generally shipped within 48 to 72 business hours after payment validation, unless otherwise stated on the website or during exceptional periods.
Shipments are handled by DPD and its distribution partners depending on the destination country.
Once the order has been shipped, the customer receives a confirmation email containing tracking information when available.
Delivery times may vary depending on:
- the destination country,
- periods of high activity,
- any delays related to the carrier.
NONNA cannot be held responsible for delays attributable to the carrier or external circumstances beyond our control.
Shipping costs
Shipping costs are indicated at the time of placing the order.
Delivery may be offered free of charge above a certain purchase amount, depending on current offers on the website.
Returns & Right of Withdrawal
In accordance with applicable legislation, the customer has a period of 14 days from receipt of their order to request a return.
Returned products must:
- be unused,
- be returned in their original condition,
- be accompanied by their original packaging.
For hygiene and safety reasons, any opened or used product cannot be returned.
Return shipping costs are the responsibility of the customer.
How to return your package:
https://www.dpd.com/ch/fr/particulier/recevoir-un-colis/retourner-un-colis/
Damaged products or order error
If a product is received damaged or if an error is found in the order, the customer must contact NONNA within 48 hours of receiving the order.
Please send:
- your order number,
- a description of the problem,
- as well as supporting photos to the following address:
After verification, an appropriate solution will be offered (replacement, credit, or refund).