1. General Information

These General Terms and Conditions of Sale govern sales made on the NONNA website.

The NONNA brand is published and operated by:

Kiip. Sàrl
Côte Champ-Françon 42
2942 Alle
Switzerland

IDE & Swiss VAT Number: CHE-353.882.808
Commercial Register: Canton of Jura – Switzerland

Email address: contact@nonnaperfume.com

2. Products

The products offered for sale are scented home products, including room sprays and other scented creations offered under the NONNA brand.

The photographs and visuals on the site are provided for illustrative purposes. Slight differences may exist between the visuals and the final product.

3. Prices

Prices displayed on the website are indicated in Swiss Francs (CHF) and/or Euros (€), including all taxes (TTC), unless otherwise stated.

NONNA reserves the right to modify its prices at any time. Products are invoiced based on the rate in force at the time of the order.

4. Orders

Any order placed on the website implies full acceptance of these General Terms and Conditions of Sale.

Once the order is validated, the customer receives a confirmation email summarizing the ordered products.

NONNA reserves the right to refuse or cancel an order in case of a previous dispute with the customer or suspicion of fraud.

5. Payment

Payment for orders is made via the secure payment methods offered on the website.

Banking data is never stored by NONNA.

The order will be considered validated after payment confirmation.

6. Delivery

Orders are prepared and shipped within a period generally between 24 and 72 working hours, unless otherwise indicated.

Delivery times may vary depending on the carrier and the destination country.

NONNA cannot be held responsible for a delivery delay attributable to the carrier or an external event.

7. Right of Withdrawal

In accordance with applicable legislation, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.

Returned products must be new, unused, and returned in their original packaging.

Return shipping costs are borne by the customer.

For any return request, the customer can contact:
contact@nonnaperfume.com

8. Damaged Products or Order Error

In case of a damaged product received or an error in the order, the customer must contact NONNA within 48 hours of receipt with supporting photos.

After verification, an appropriate solution may be offered (replacement, refund, or credit).

9. Liability

NONNA cannot be held responsible for indirect damages related to the use of the products sold.

The customer is responsible for the correct use of scented products and must comply with the precautions for use mentioned on the packaging.

10. Intellectual Property

All elements present on the NONNA website (texts, visuals, logo, graphic identity, content) are protected by intellectual property law.

Any reproduction, use, or distribution without prior authorization is prohibited.

11. Personal Data

Information collected during orders is used solely within the framework of the commercial relationship and order processing.

NONNA undertakes to respect the confidentiality of its customers' personal data in accordance with applicable regulations.

12. Applicable Law

These General Terms and Conditions of Sale are governed by Swiss law.

In case of a dispute, an amicable solution will be sought before any legal proceedings.